Salesforce Tools
Salesforce being a cloud computing platform used by businesses and organizations can manage the entire functioning of the organization. It has several features and functions to perform various roles. It is basically Customer relationship management (CRM) software. Its sales cloud is the most effective and sought after software and its service cloud is quite useful too. Users can operate employee management, customer management, data storage, access, analysis and reports, sales tracking, analysis and reports and various other functions. Users can choose to share all or selected data with other users on the network. This can help connect employees, vendors and customers to connect with each other.
Being a cloud computing system, all data is stored in a cloud and can be accessed at any time from any device irrespective of location. It has been observed that employees find it more acceptable and easy to use on the go when it can be accessed from mobile devices too. It is quite desirable to be notified of developments in the sales or marketing process. While the internet may be slowed down by network at some places, SMS are ideal to reach people much easily, and notifications can be received without having to log in when in a tight situation. A very common concern expressed by Salesforce users is the process to send an SMS alert. Although there is no default setting on Salesforce to send SMS there are several third party apps available to perform this function.
The best place to start looking for SMS solutions to Salesforce would be to begin at Salesforce AppExchange. The Salesforce AppExchange has several solutions to send SMS via Salesforce. SMS Magic is one of the most recommended Apps for SMS task integration through Salesforce allowing greater mobile compatibility. It is a subscription service that helps with SMS tasks. It allows single SMS sending options and also facilitates automation of entire campaigns to fit a schedule. The SMS text can employ SMS templates and may be sent from objects in Salesforce. The automation tool works without the need for micromanaging and uses workflow to send messages. Customers too may respond to the SMS thus sent.
App Shark Open SMS is a free application and is an alternative to the paid services of SMS Magic. It allows the user to send both single and bulk messages. It is a simple and straight forward solution that allows communicating with customers and can even receive messages from the customer.
There are several other third part SMS subscriptions available too. That need you to write your own code for outbound messaging or apex callouts. Salesforce can also use Emails to send SMS alerts although this may require a deeper understanding of how it is done. Salesforce is a versatile platform and can incorporate more than one solutions to task.